Integrations

The integration between Requestor and Azure DevOps provides support and development teams with complete visibility over tickets. Easily link and synchronize tickets in Requestor with work items in Azure Boards, enabling seamless sharing of key information between teams. This integration enhances collaboration, simplifies workflows, and ensures more efficient tracking and resolution of issues.

The integration allows Requestor to connect with the external application Jira by Atlassian. This extension enables you to easily create new corresponding items in Jira directly from tickets in Requestor or link them to existing tasks. The integration allows you to use Requestor as the primary helpdesk for customers, while development and other work activities can be efficiently managed in Jira, significantly improving visibility and collaboration.

The integration of Requestor with WhatsApp enables customer support through one of the most popular platforms. Connect your business WhatsApp number to Requestor and manage communication directly within the application. This ensures a unified and efficient customer experience, with easy management of all communication channels in one place.

The Twilio SMS integration allows sending SMS messages directly from Requestor. With this integration, agents can quickly send key information to customers, such as ticket updates, status notifications, or reminders about important deadlines. This method of communication ensures fast and efficient interaction with customers, especially in cases where email may be slower or less effective.

The integration with OneDrive now allows you to easily attach files stored in your OneDrive directly to ticket comments in the Requestor application. This ensures quick and secure access to your documents without needing to leave the platform.

The integration enables centralized management of user accounts and groups in one place, making it easier for IT administrators to add, remove, and modify accounts. This centralization simplifies administration, reduces errors, and saves time. Users can access Requestor with a single login, eliminating the need for multiple passwords and boosting productivity. Additionally, the integration with MS Entra ID strengthens security, simplifies IT management, and better protects your organization’s digital environment.

The integration of Active Directory (AD) into Requestor provides centralized user management, where all accounts and their attributes are managed from one place, significantly simplifying administration and increasing efficiency. Users can access the system using their existing AD credentials, eliminating the need for additional passwords and improving user experience. By leveraging AD’s established security policies, a high level of security and data consistency is ensured.

The integration of Requestor with SAML and JWT provides a robust solution for authentication and authorization, enhancing both security and user experience. SAML enables Single Sign-On (SSO), allowing users to access multiple applications with a single login, significantly simplifying their workflow. JWT offers fast and efficient authentication, reducing wait times and improving the overall user experience. This combination modernizes Requestor, ensuring a higher level of security and efficiency for your organization.

The integration of Requestor with SCIM provides a modern and secure solution for managing user identities and access. This open standard (System for Cross-domain Identity Management) simplifies the exchange of user information between different systems and applications, enabling the automation of administrative tasks such as user account management and synchronization. The result is more efficient identity management, saving time for administrators and improving the user experience.

The OpenID integration in Requestor enables users to access the platform easily and securely through Single Sign-On (SSO). Users can utilize their existing login credentials from providers like Google or Microsoft, eliminating the need to create and manage additional accounts. This process involves simple setup of the OpenID provider, SSO configuration, and user account mapping. The result is streamlined authentication, enhanced security, and an improved user experience.

The integration of Keycloak into Requestor provides centralized authentication and authorization management, significantly enhancing security and simplifying user account administration. With Keycloak, you can efficiently manage user identities and access rights, enabling Single Sign-On (SSO) and ensuring a secure and consistent login process across all systems and applications.