Features

The regular delivery of new features makes Requestor a consistently efficient and effective helpdesk system. Take a look at all the important functions. They will help you to provide quality services for your customers or employees nder any circumstances.

Features Overview

Ticket Management
Archive
Automatic Ticket Assignment
Automatic Ticket Creation
Automation
Calendar
Ticket Categorization
Collision Detection
CSV/PDF Export
Custom Fields
Custom Priorities
Custom Overview
Data Migration
Custom Forms
Full-text Search
Information in Real Time
Notes
Notifications
Surveys
Pre-defined Answers
Remind and Postpone
Ticket Views
Ticket Relation
Satisfaction Monitoring
Service Management
SLA Management
Time Tracking
Time Zones and Multiple Languages
User and Group Management
User Approval
User Skills
Work Procedures (Workflow)
Communication
Audio/Video
Call Centre
Chat
Custom SMTP
Desktop Sharing
Email Notifications
Email (POP3/IMAP/SMTP)
Facebook Messenger
Forward to an Outside Worker
Internal Comments
Messenger
Mobile App
Website Notifications
Modules
Approval Management Coming soon
Customers
Dashboard
Documents
Events
Internal Portal
Knowledge Database
Products
Public Portal
Reporting
Tasks
Wallboard
Work Reports
Security
Password Policy
Event Logs
HTTPS/SSL
IP Address Restrictions
Singe Single-On (SAML/JWT)
Two Factor Authentication
Business Integration
Active Directory
Azure Active Directory
Office 365
Salesforce Integration
Built-in Integration
Webhooks
Iframes
Rest API
Contact us

Are there any features lacking from Requestor? We'll add them for you!