Wide Range of Applications and Uses
Requestor can help you solve any requests sent to your company or department from either your employees or your customers. Requestor helps companies of all sizes with optimise their operations and improve employee and customer satisfaction.
Requestor is able to adjust to both small and medium-size companies and help them grow. Use Requestor for providing customer support as well as implement control of internal requirements amongst employees. Requestor Know-How and our experts can help you get set up and improve the quality of the services you provide.
Use Requestor in a large corporate environment for smooth and efficient processing of internal requests as well as those from external customers, and customise it according to the necessary processes. Provide Requestor for your customer support team and your internal (not only IT) departments that process requests from your employees and build a uniform environment for managing all requests within your company.
Requestor offers everything you need to efficiently control your services and also has optional ITIL support. Requestor helps teams (not only from the IT department) provide excellent services to end-users in the form of external and internal customers, with an emphasis on lowering costs and complexity. Requestor is focused on achieving maximum optimisation while maintaining the complete satisfaction of all its users. Requestor can be used for complex control of all requirements within a company, such as IT requests, business requests, approvals, change control, personnel requirements, etc.
Use Requestor to deliver unrivalled customer service using multiple support channels. Requestor allows you to efficiently manage customer requests, accounts and contracts, monitor satisfaction and use available data for new business opportunities.
IT Help Desk
All you need for easy and efficient IT support within a single solution, including a strong tool for managing IT requests, asset management, an end-user portal, a mobile application and reporting.