The goal of catalogues is to centrally separate and define services (categories) provided by the organization in the field of solving requests and support to its customers or employees.
Determine and publish services you provide and thus improve the workload management of your solvers. New requests will immediately be displayed to the solvers of the pertinent service. All the provided services can be easily managed from one place and you can change their settings as needed.
Individual services to which the requests are being placed can be limited for specific customers or users. Furthermore, you can define solvers and solver teams responsible for processing requests within the provided services. Each service can have different operating procedures for solving various request types and other settings.
A new request will always appear in the correct place and can be solved immediately. This optimizes the provided services, lowers the need for support and costs, and improves communication with end users.