Priorities help to solve requests based on the determination of importance level. It is possible to create an unlimited amount of various priorities from several types and use them throughout the application.
A basic priority set consisting of the priority itself (represented by any text) chosen by the user when entering the request and a colour. The set can be named using any text and contain an unlimited number of priorities.
A priority is automatically determined based on the selection of impact value and urgency when entered by a user. It is possible to create any impact values and urgencies and then define what will be the final priority for the solver.