Labels are a handy tool, which significantly helps to sort and group requests with similar solution topics.
Labels can be prepared by administrators or can be created directly by the request solvers and then shared with other solvers as well. The function of automatic suggestion of the already existing labels while typing helps to find the labels faster. One label can be assigned to an unlimited amount of requests.
Labels can be used as conditions in views above requests, which can then be displayed on an interactive desktop. Labels can be colour coded and displayed as one of the columns in the requests overview.