Forms represent an efficient tool for capturing any information required when processing a request.
This module allows you to easily create any amount of forms to support all HTML elements. Using a form, you can ensure you are collecting the necessary information when a request is created or during the resolution process. For each form, you can completely customise its appearance and behaviour to the required use for the scenario.
Form values can be neatly displayed in columns in the request overview. When creating request views, you can use the entered values as conditions for display; it is also possible to use forms in reports. The form design allows you to use advanced fields (date, time, URL, etc.) including regular expressions and the option to create dependencies amongst values of selection lists, etc.