Functions Overview

Functionality

The regular delivery of new functions makes Requestor a consistently efficient and effective tool. Take a look at all the important functions that allow you to provide quality services to your customers or employees, under any circumstances.

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Functions Overview

Automation
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Automation allows you to react to events that happen in Requestor without any user interference. It can be applied to both new and existing requests.

Automatic Requests
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Automatic creation of any request according to a plan on a calendar.

Time Zones and Multiple Languages
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Requestor provides a fully global solution for your customers and employees.

Knowledge Database
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Knowledge Database provides an environment for gathering, management, and sharing of information. It helps to document verified procedures and provide them to team-mates or customers for further use

Documents
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Requestor allows you to store any documents at one central location. Request solvers can simply refer to the documents while solving a request.

Email Communication
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Organization of all incoming emails from customers or employees and their central management with a support of rich functionality.

Email Notifications
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Requestor contains a large palette of pre-defined email notifications that react to events as they occur.

Forms
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Forms represent an efficient tool for capturing any information required when processing a request.

Information in Real Time
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When working with requests, all changes are displayed to users automatically and in real time. Therefore, Requestor users never miss any new requests, comments, status changes, or other events.

Integration
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Interconnect Requestor easily and quickly with other applications.

Inventory
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Provides a complex and universal environment for management of assets or any devices to which the user requests can be related.

Calendar
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The Calendar in Requestor helps to monitor and plan the availability of request solvers, arrange for substitutes, and to show request deadlines and tasks to the solvers.

Mobile Application
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The Requestor Mobile Application for the most popular mobile platforms allows for comfortable request management from a mobile phone or a tablet.

Company Organization
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The corporate tree structure definition captures the relationships between its individual departments and work positions.

Announcement
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Requestor allows you to configure and display an announcement to users which will be displayed on all pages. The announcement is designed for displaying important information.

Desktop
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An intuitive and customizable environment that provides a real-time view of what is currently happening with the requests. Gain complete control over the requests in Requestor in one place.

Requests Views
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Requestor allows each user to neatly and quickly display the requests he/she wants to work with, based on any conditions.

Portal
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The internal Requestor portal represents a place where end users (employees or customers) can comfortably enter requests. The portal allows users to intuitively navigate to the form for entering a new request based on the chosen category and type of request.

Providing Services
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The goal of catalogues is to centrally separate and define services (categories) provided by the organization in the field of solving requests and support to its customers or employees.

Notes
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Add your notes to the requests.

Work Procedures (Workflow)
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The course of requests in Requestor is controlled by work procedures (worklow). Each request is in a certain moment in a certain status and Requestor allows, following a pre-defined procedure, to change the status.

Data Migration
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Requestor supports easy migration of data from other solutions without any limitations. You can simply import requests, comments, customers, users, documents, knowledge, etc.

Priorities
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Priorities help to solve requests based on the determination of importance level. It is possible to create an unlimited amount of various priorities from several types and use them throughout the application.

Pre-Defined Answers
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The pre-defined templates with text save time for the solvers when entering repetitive answers.

Reports and Analysis
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Reports provide valuable data for measuring and monitoring, as well as optimisation of provided services.

Requestor API
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The Requestor API automatically allows the transfer of data in both directions. Requestor can thus be connected with a CRM, an e-shop, an ordering system, an ERP system and many other applications.

Approval
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It is possible to define approval processes for selected events within your company and determine which user or work position will grant the approval.

SLA
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Creating and using an SLA can precisely define the quality and speed of services provided to customers or employees.

Time Tracking
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Time tracking allows solvers to record the time or time period which they spend solving the request, along with a description of the performed activities.

Requests Management
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All requests received by an organisation from employees or customers via any channel can be efficiently managed from one place.

Labels
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Labels are a handy tool, which significantly helps to sort and group requests with similar solution topics.

Tasks
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Tasks in Requestor allow you to plan and keep records of typical tasks that must be performed. Tasks can be tied to requests.

Appearance Customisation
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Requestor can be visually customised to correspond to your corporate environment. You can insert your own logo in a simple way and prepare a suitable colour palette for all application elements.

Search
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Central search provides high flexibility, ease of use, and relevant results.

Customers
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Customers are typically external subjects (companies and users) who enter their requests in Requestor. They can be easily separated from any internal users (employees).

Contact Us

Are there any functions lacking from Requestor? We will gladly add them for you.

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Live Demo

During a live demo, one of our professionals will introduce you to all the functions within Requestor that you need.

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Do you have any question? Send us an e-mail – we will respond within 24 hours.

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