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One service desk only
A central point for managing requests from your employees and customers.
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„We use Requestor Service Desk each day for processing requests for IT services from our customers.“ We have chosen Requestor mainly for its innovative approach and quick development of new functions."

IT department and customer service, Edenred CZ
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Flexible usage

A central point for managing, tracking and solving of all requests. Requestor is a powerful platform that allows you to manage requests of your whole organization.

  • Internal requests of employees
  • External requests of customers
  • Management of all provided services
    (not the IT services only).
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Fast customization

You may customize Requestor for the needs of your organization quite easily. It's very easy to configure Requestor. No need for complicated training and expensive consultants.

  • Organizational structure, departments, services
  • Dynamic fields and forms
  • Custom work methods for ticket solving.
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Request control

Dealing with requests coming from different sources or with requests targeted at various departments? No matter. Manage all requests efficiently from a central point.

  • Tickets may by accepted from emails and over the phone
  • End-user Portal
  • External portal for customers
  • Register of customers
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Powerful tools

Requestor offers a number of powerful and easy-to-use tools that are a joy to use.

  • ITIL processes
  • Analysis and reporting tools
  • SLA, automation, escalations
  • Integration, API, LDAP

Choose the optimal way of data storage

Requestor Cloud
  • Available immediately
  • High reliability and availability
  • Free of pesky installations, updates and backups
  • Runs on certified Microsoft data centers
Try out free
Requestor on-premises
  • Keeps your data under contro
  • Internal storage of your company's data
  • Easy installation with help of the web installer
  • Fast and easy updates
Try out free
Single version for all, Simple price plans

Single version for all, Simple price plans

Requestor allows you to have all functions at your disposal at all times. The number of end-users is unlimited. See the simple price list based on the number of operators.

Simple pricing plans
30-day trial version available for free

30-day trial version available for free

Try Requestor for free for a month, repeatedly, if needed. It’s simple. Fill in the form for the Cloud version or download On-Premises version. Our customer support is always available.

Try Requestor For Free
Individual approach and solution

Individual approach and solution

Each customer is cared for individually. We listen to your requests for functionality, and we try to meet them. Feel free to contact us any time, our team is available for you.

Contact us

Requestor Service Desk

Requestor is a software product aimed at companies who care about the requests of their employees or customers. Requestor is a fast and effective platform which will help you provide high-quality services to users.

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